Your information and choices

Privacy Policy

Effective date: August 20, 2026

Local Housing Resource Center ("LHRC," "we," "us," or "our") respects your privacy. This Privacy Policy explains the information we collect through www.localhousingresourcecenter.org, our support request form, email, phone calls, and text messages, how we use it, and the choices available to you. You can return to this Privacy Policy at any time.

1. Information We Collect

We collect information you choose to provide, which may include:

Your name, email address, mobile phone number, and mailing or property address.
Information about your property question, notices, goals, and requested resources.
Records of your communications with us, including form submissions, emails, calls, and text messages.
Your SMS consent choice, the consent language shown to you, and the date and method of your choice.

We may also receive limited technical information when you use our website, such as browser type, device type, referring page, and the pages visited. We use this information to operate and improve the website.

2. How We Use Information

We use personal information to:

Review and respond to your support request.
Provide information, scheduling messages, and requested resource updates.
Maintain records of consent and communications.
Protect the website, prevent misuse, and comply with applicable legal obligations.

3. SMS Text Messaging

If you check the optional SMS consent box on our website, you agree to receive informational text messages from Local Housing Resource Center at the mobile number you provided about your support request, appointment scheduling, and requested resource updates.

Consent is optional and is not a condition of receiving services. Message frequency varies, usually no more than 6 messages per month. Message and data rates may apply.

Reply STOP at any time to opt out. We may send one final message confirming your opt-out. Reply HELP for help, call (980) 368-5177, or email LocalHousingResourceCenter@gmail.com.

Mobile information is protected: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, share, or transfer your mobile phone number, SMS consent, or messaging opt-in data to third parties or affiliates for their marketing or promotional purposes. This restriction applies even if another part of this policy describes permitted sharing of other information.

4. When Other Information May Be Disclosed

We do not sell your personal information. We may disclose non-SMS personal information only:

To service providers that help us host the website, process forms, maintain records, or deliver communications, solely to perform services for us and subject to confidentiality obligations.
When you ask us to connect you with a public agency or qualified professional.
When required by law, legal process, or a valid government request.
To protect the rights, safety, and security of LHRC, our users, or others.

Mobile phone numbers, SMS consent, and messaging opt-in data are excluded from marketing or promotional sharing in all circumstances.

5. Data Retention and Security

We retain information only as long as reasonably necessary for the purposes described in this policy, including maintaining required consent records. We use reasonable administrative and technical measures to protect the information we hold. No transmission or storage method is completely secure.

6. Your Choices

Text messages: Reply STOP to opt out or HELP for help.
Email or calls: Tell us that you no longer wish to receive them.
Access or deletion: Email us to request access to or deletion of personal information we hold, subject to legal and operational retention requirements.

7. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

8. External Resources

Our website or communications may identify public agencies or third-party resources. Their websites and privacy practices are controlled by them, not LHRC. Review their policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will appear on this page with its effective date. We will not change this policy to permit third-party or affiliate marketing use of mobile opt-in data.

10. Contact Us

Questions or privacy requests may be sent to:

Local Housing Resource Center
6895 East Lake Mead Blvd, A-6, Las Vegas, NV 89156
(980) 368-5177
LocalHousingResourceCenter@gmail.com